Terms & Conditions

Terms of Use

WEBSITE TERMS OF USE for www.saferemedies.com

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

WEBSITE ACCESS

1.1                It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]

USE OF WEBSITE

1.2                This Website may be used for your own private purposes and in accordance with these terms of use.

1.3                You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

SITE UPTIME

1.4                All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5                Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

VISITOR PROVIDED MATERIAL

1.6                Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7                When using this website you shall not post or send to or from this Website any material:

(a)            for which you have not obtained all necessary consents;

(b)            that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c)            which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8                We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

LINKS TO AND FROM OTHER WEBSITES

1.9                Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.

1.10            Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a)            you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b)            you do not misrepresent your relationship with this website; and

(c)            the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11            By linking to this Website in breach of the above you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

DISCLAIMER

1.12            Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13            All information contained within is as per the manufacturers. The suggestions on these pages do not constitute any form of medical advice, for these have been prepared only as a guide. Only a registered, qualified medical or other health care practitioner can give advice as to the product that will serve the patient in their best interest. If you have any kind of medical condition always consult your doctor before taking nutritional supplements.

EXCLUSION OF LIABILITY

1.14            We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15            Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

LAW AND JURISDICTION

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

OUR DETAILS

Safe Remedies Ltd
11 Windmill Way West
Ramparts Business Park
Berwick-Upon-Tweed
TD15 1TB

T: 01289 332 888
E: info@saferemedies.com

VAT Registration No.: 774921107
Company Registration No.: 212690

 

Acceptance of Terms & Conditions

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Ordering

At Safe Remedies Ltd we try to make it as easy as possible to place your order.

Order Online

You can order online by clicking here

Order By Phone

You can call us to place an order on 01289 332 888. For international customers please dial 0044 1289 332 888.

Phone lines are open:

Mon – Thurs 8.30am – 4.00pm

Friday 8.30am – 12.00pm

Order by Post

If you would like to order by post you can send your Sterling Cheque or Postal Order. To process your order quickly we will need your full name, address and post code along with details of what you would like to order. You can send this to:

Safe Remedies Ltd
11 Windmill Way West
Ramparts Business Park
Berwick-Upon-Tweed
TD15 1TB

Please also remember to add P+P charges. The best way to check what these charges will be is by adding the items you would like to the shopping cart. You can then get P+P prices by adding your address details.

Ordering Times

We know speed is often of great importance. If we receive your order before 1pm Mon-Thurs, 12pm Friday we will dispatch your order that same day*. In fact we guarantee it!

*Excludes public holidays

Delivery

Delivery Timescales

We know speed is often of great importance. If we receive your order before 1pm Mon-Thurs, 12pm Friday we will dispatch your order that same day*. In fact we guarantee it!

*Excludes public holidays

UK Orders

FREE Delivery

Free delivery is available on all orders shipping within the UK and over the value of £60. Orders shipping using the free delivery option are sent via the same methods as detailed above.

*Excludes public holidays

Orders within the UK are sent via Royal Mail 24®, Royal Mail Signed For® or via Courier Service depending on weight and value of the order. Delivery time is expected to be 1-3 working days although this is not guaranteed.

Next Day Delivery

Next working day delivery is available on orders placed before 1pm Monday to Thursday and 12pm on Friday. Orders placed using this service after these times will be dispatched the following working day.

Example 1:
An order placed on Tuesday at 11.30am will be delivered before 1pm on Wednesday.

Example 2:
An order placed on Tuesday at 2.15pm will be delivered before 1pm on Thursday.

Example 3:
An order placed on Friday at 11.30am will be delivered before 1pm on Monday.

Example 4:
An order placed on Friday at 2.15pm will be delivered before 1pm on Tuesday.

International Orders

Orders outwith the UK are sent via Royal Mail Airmal­®, Royal Mail Signed For® or via Courier Service. Typical delivery times are 3-5 days within Europe and 5-7 days for the Rest of The World.

**For orders outwith the UK we strongly recommend shipping with insurance as orders without insurance will not be covered against loss or damage.**

Order Tracking

Not all of our postal services come with tracking. If you require a tracked service, for orders within the UK, please select our Royal Mail Special Delivery – Next Day Before 1pm service or please get in touch with us to discuss your options.

What if my order hasn’t arrived yet?

Within the UK

Items do sometimes go missing in the post but there are a few things we can suggest. Within the UK although delivery is usually between 1-3 days Royal Mail® do not deem a parcel lost until 15 working days have past, so there is a chance your parcel may still turn up.

The first thing we would suggest is getting in touch with your local Royal Mail® collection office and enquire if there are any parcels waiting for you to collect. It has been brought to our attention that postmen are not as vigilant as they used to be about leaving cards.

The second thing we would suggest is just to wait a little longer. We wouldn’t expect you to wait 15 workings days as per Royal Mail® but we would ask you to wait 10 working days and at that point we would be happy to send a replacement order to you.

Thirdly, if you are in a hurry to receive your order, you can place your order again then after the 15 working days have passed without your original parcel turning up we will happily fully refund you for your original order.

Outwith the UK

Items do sometimes go missing in the post but there are a few things we can suggest. International delivery is usually between 3-7 working days Royal Mail® do not deem an international parcel lost until 30 working days have past, so there is a chance your parcel may still turn up.

The first thing we would suggest is getting in touch with your local mail collection office and enquire if there are any parcels waiting for you to collect. It has been brought to our attention that postmen are not as vigilant as they used to be about leaving cards.

The second thing we would suggest is just to wait a little longer. We wouldn’t expect you to wait 30 workings days as per Royal Mail® but we would ask you to wait 20 working days and at that point we would be happy to send a replacement order to you.

Thirdly, if you are in a hurry to receive your order, you can place your order again then after the 30 working days have passed without your original parcel turning up we will happily fully refund you for your original order.

What if my order does eventually turn up?

That’s no problem. You can either return the full order to us at:

Safe Remedies Ltd
11 Windmill Way West
Ramparts Business Park
Berwick-Upon-Tweed
TD15 1TB
UK

or if you would like to keep it you can call us on +44 (0)1289 332 888 and we can take payment for your additional order.

Damaged or Missing Items

To receive replacement items or to be refunded all damages and missing items must be reported within 7 days of your order being received. We can not be held liable for notifications outwith this time scale. Damaged items may be requested to be returned to Safe Remedies Ltd.

Returns

Returns Policy

If there has been an error with your order or you have simply changed your mind, you can return it to us within 30 days of purchase and we will be happy to offer you an exchange* or a full refund**. Items must be returned undamaged and unopened. We recommend that you obtain proof of postage for your return as we are not liable for returns lost in transit.  Should you have any queries please do not hesitate to contact us on +44 (0)1289 332 888 or at info@saferemedies.com

You can send the item(s) you wish to return along with the returns form, that was included in your order, or with detailed instructions to:

Safe Remedies Ltd
11 Windmill Way West
Ramparts Business Park
Berwick-Upon-Tweed
TD15 1TB

*Additional postage charges may be applicable when exchanging items.
** Standard shipping charges will be included in the refund. Any enhanced shipping options will not be included.

Privacy

This Privacy Policy governs the manner in which Safe Remedies Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.saferemedies.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Safe Remedies Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

How we use collected information

Safe Remedies Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Changes to this privacy policy

Safe Remedies Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Safe Remedies Ltd
11 Windmill Way West
Ramparts Business Park
Berwick-Upon-Tweed
TD15 1TB

T: 01289 332 888
E: info@saferemedies.com

Special Offer Terms and Conditions

 

 

Updated: April 2017